Before contacting Apple Support
How to Fix Song Not Playing on Apple Music
Ironically, Apple’s iconic iTunes software is now only available on Windows. On macOS and iOS, the application has been replaced by several apps that each perform a specialized task and do it well. However, Windows users sometimes encounter an issue where iTunes won’t play music.
This could be because iTunes doesn’t get the primetime attention from Apple developers that it used to when it was the most important app in Apple’s arsenal. Or it could just be because it’s iTunes. Either way, there are a few things you can try to get the houses of Microsoft and Apple working together nicely again.
Before you start troubleshooting your audio settings, make sure your audio hardware is set up correctly. Are your speakers or headphones plugged in? Do they have power? Are all of the volume controls set to the correct level? Check the chain to make sure everything is in place. If everything looks good, it’s time to look at your audio software settings.
