Being a Tech Support Agent is not an easy job. I know, I've been there at different companies, at different levels, and it can be tough.

Working in technical support means taking calls, emails, or chat sessions from dissatisfied people. It’s a lot like working in customer service in retail, but without the body language, eye contact, and other things that make human interaction easier. It’s a unique career with unique challenges.

Our How Do I Talk to Tech Support article was written to make your overall experience with them easier, but I think it can also be helpful to know some of this insider information.

These five “secrets” are a mix of things that tech support people would love to tell you but can’t, and a few that they’d rather not share with me at all. The last one definitely falls into that second category.