Seeing a message like this on Disney Plus? We’re sorry; we’re having trouble connecting you to the service. Make sure you’re still connected to the internet and try again (Error Code 42).

It's frustrating, but there are often solutions you can try to get back to your show.

If you are encountering error 42 on Disney Plus, your device is having trouble connecting to Disney’s servers. There could be a few reasons why this is happening on either end:

Disney Plus servers can become overloaded when too many people are watching at once, such as when a new episode of a popular series comes out. If you’re trying to watch Disney Plus in 4K, your internet connection may not be fast enough to stream in Ultra HD. Sometimes, you’ll just have to wait for the team at Disney to fix the issue.