Does your Xbox One keep crashing to the home screen when you load a game or app? Several issues can cause this type of problem, including your Xbox One freezing, not loading games, or not working. These problems have the same causes and solutions.

Here are some reasons why your Xbox One is not working:

Try these steps in the order given until your Xbox One game or app works properly:

Power cycle your Xbox One. Restarting your Xbox One works for the same reason that restarting a PC fixes computer problems. The longer it runs, the more processes the hard drive becomes overloaded with, causing games and apps to fail to load. Refreshing the system closes all of these processes, giving the CPU a clean slate to work with.