Alexa is Amazon’s digital voice assistant that can be used with Amazon devices, including Amazon’s line of Echo products. Alexa can answer questions, give you traffic or weather information, play news, make phone calls, play music, manage your grocery list, purchase items from Amazon using voice shopping, and more.

While reliable, sometimes Alexa encounters issues and users hear the message, “Sorry, I’m having trouble hearing you right now. Please try again later.” Here’s what’s behind this issue and how you can fix it and get Alexa working again.

The “I’m having trouble hearing you” error occurs when an Amazon Echo device has trouble contacting Amazon’s servers to help decipher and understand what you’re saying. It could be that you’ve lost your wireless connection, or that your internet connection has dropped. There could even be an issue on Amazon’s end. Whatever the reason, there are some simple troubleshooting steps you can try to fix the problem.

Try these troubleshooting steps in the order presented to narrow down the issue and get Alexa listening again.