If this does not work, please contact the manufacturer
How to Fix Windows 10/11 Touchpad | Fix Touchpad Not Working
If the device is unresponsive, the cursor behaves erratically or you cannot register certain gestures while using your laptop’s touchpad, incorrectly configured settings and outdated/corrupt drivers may be the reason. Similar issues can also occur with external touchpads.
Work through the troubleshooting tips below to resolve issues with the touchpad not working in Windows. In the meantime, you can connect an external mouse or enable Mouse Buttons to navigate the operating system.
Your laptop may have a special key that toggles the built-in touchpad on and off. This is usually assigned to a function key (such as F7 on Acer laptops), and you may have accidentally toggled it. Press it and see if you can then move the cursor.
