You’ve got your presentation all set up, but for some reason the music isn’t playing for your colleague who received the presentation in an email. Lack of music or audio is probably the most common problem that crops up with PowerPoint slideshows. Upgrading to the latest version of PowerPoint is the most effective way to fix video or audio issues. If you can’t upgrade, you’re running into compatibility issues. That might not be the only problem you’re dealing with, so troubleshoot the issue to find the right solution.
How to Fix Audio Problems in Microsoft Powerpoint.
The first and easiest troubleshooting step is to make sure your presentation is optimized for compatibility before sharing it with anyone else.
Open the presentation.
Go to File and select Info.
