As the number of smartphone models increases worldwide, the need for long-term support is growing, experts say.
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Samsung recently announced that only one of its new mid-range A-series devices would receive at least three years of Android operating system updates. Those who buy the other phones in the lineup would not be guaranteed more than two years of updates.
According to experts, this is just one of many issues in the long list of support problems that many smart devices have had in recent years.
“Consumers have a pressing need for long-term hardware and software support. In the ever-changing technology landscape, new things are coming out and new firmware and software updates are being pushed to devices that can cause things to break,” Mark Pauley, CEO of Axiom Armor, told Lifewire in an email.
