When you buy a physical item that you don’t want or isn’t quite right, you can usually return it to the store for a refund. When the purchase is a digital download from the iTunes Store or App Store, it’s less common to get a refund. iTunes and App Store refunds aren’t guaranteed, but we’ll show you how to request one.

If you buy something you already own that doesn’t work or that you didn’t want to buy, you might have a good reason to get an iTunes refund. In that case, follow these steps on your computer to ask Apple for your money back:

If you're using macOS Catalina (10.15) or later, the process is a little different. In that case, use the Apple Music app (iTunes has been discontinued). From there, select Music > Preferences and check the box next to Show iTunes Store . Then click iTunes Store in the left sidebar. Skip to step 3.

Open iTunes and click Store to go to the iTunes Store.