Sony's move to allow PS5 users to record their party chats without the explicit consent of other users raises major privacy concerns and could even expose the company to legal liability down the road, according to experts.
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Sony's recent 8.00 update for the PlayStation 4 introduced a pop-up warning to players that their voice chat could now be recorded, prompting many to take to Twitter and other platforms to express their disgust that Sony was listening in on their private conversations. Sony has since clarified that it does not listen to conversations, but that users on the PS5 will be able to record voice chat and submit it for moderation. While Sony may not actively listen to your group voice chat, some still feel that this could compromise privacy laws.
“Data protection laws vary around the world and will likely treat this issue differently depending on their specific requirements,” Michael Williams, a partner at Clym, a firm dedicated to helping companies understand privacy laws, said via email. “Sony may be in violation of two of the most well-known data protection laws, GDPR and CCPA.”
According to Williams, the new feature that allows PS5 owners to record their party chats could violate the General Data Protection Regulation (GDPR), which requires explicit consent to collect personal information like voice recordings. In fact, some companies have already fallen prey to the laws put in place by the GDPR.