When a Fire TV Stick becomes unresponsive, it may get stuck on the loading screen, freeze with an app or video open, or even display a black screen. Fire TV unresponsiveness can be the result of an update or a long loading process, but it can also happen when the device becomes frozen. Depending on the reason for your Fire TV Stick becoming unresponsive, you may simply need to wait for it to finish loading, but you’ll usually need to try a few troubleshooting solutions before it starts working again.

There are also a number of issues that can cause a Fire Stick to become unresponsive. Here are the most common ones:

Because there are a number of issues that can cause a Fire TV Stick to become unresponsive, or appear unresponsive, troubleshooting the problem is a process of elimination. Try each of these solutions in order and check to see if your Fire TV Stick works after each solution.

Wait for the loading screen. If your Fire TV Stick doesn’t seem to respond to the loading screen, give it some time to load. In some cases, it can take up to 10 minutes. If the loading screen is still active after this amount of time, you can move on to the next solution.