If your PS4 drive is malfunctioning in any way, it may not accept new discs, not read discs, or refuse to eject your discs. Here's how to get your drive working again.
When a PlayStation 4 has trouble handling discs, it’s either a matter of physical hardware, the console firmware that controls everything, or damaged discs. The disc drive itself could be bad, the disc sensor or eject button could be broken, there could be a bug or corruption in the firmware that’s preventing the system from accepting, reading, or ejecting discs, or a combination of these issues.
To determine why your PS4 is having disc processing issues, you first need to identify the specific problem.
This problem occurs if there is already a disc in the system, if the disc you are trying to insert is dirty or damaged, or if the system does not recognize that you are trying to insert a disc.