Before Calling Technical Support
How to Fix the HP Smart – Printer Status Unknown Error
When HP Smart displays the error message "Printer Status Unknown", the app is unable to communicate with your printer. Issues with your printer connection, firmware, or driver are often responsible for this error message. However, there are several other factors that can cause it.
This tutorial covers seven ways to fix the 'Printer Status Unknown' error in the HP Smart app for Windows.
Before proceeding, make sure your printer is compatible with the HP Smart app. Most wireless printers manufactured in 2009 or earlier are not supported. Visit this MyHPSupport web page to check if the HP Smart app supports your printer model.
