Google has developed the free Android File Transfer app that lets you transfer files from your Android phone to another device, such as your Mac.

That process can be tricky sometimes. Here’s how to fix it if Android File Transfer for Mac is not working properly.

Often when you have problems with Android File Transfer, the phone is not in the right mode to transfer files. Other causes include bad cables or USB ports. Sometimes third-party software can interfere with the proper functioning of the Android File Transfer app. Sometimes a computer that is not running the latest software can have problems.

There are many troubleshooting steps you can try to fix this issue. You will also usually need to restart the Android File Transfer app. To do this, close the app or the error message and click on Applications > Android File Transfer.