If your Xbox One controller isn’t recognizing your headset, it could manifest itself in a few different ways. You’ll know there’s a problem if other players can’t hear you and you can’t hear other players. Other indications of a problem include a grayed-out option to turn up the volume in your Xbox One settings or if you appear to be muted in in-game chat.
How to Fix the Headphone Jack on Xbox One Controller Without Opening It (Easy Method!)
These issues can occur when you first plug in an Xbox One headset or while the headset is in use. However, you'll most often notice the issue when you try to initiate a voice chat.
Factors that can cause your Xbox One controller to not recognize your headset include issues with the controller's hardware and firmware, physical defects in the headset, incorrect settings, and issues with the Xbox One console.
Try the solutions below in the order given and check if your headset works after each step:
