If your Xbox One headset isn’t working, it will typically manifest in one of three ways: People can hear you, but you can’t hear them; no one can hear you and you can’t hear anyone; or everyone is silent.

These issues can occur at any time. You may also experience a situation where your headset stops working and then starts working again while you are using it.

When an Xbox One headset stops working, it could be a problem with the headset, a problem with the controller, or a problem with the Xbox One settings. Common problems include frayed or broken cords, bent headphone plugs, and loose headphone jacks.

In most cases, you can fix an Xbox One headset that isn’t working yourself. To identify and fix the problem, work through the following troubleshooting steps in order. Try each solution, then check to see if your headset works.