The Xbox Series X and S both have offline capabilities, but they aren’t really designed for it. If an Xbox Series X or S won’t sign in and connect to the Xbox network, you’ll lose access to your friends list, can’t play multiplayer games, can’t download new games and updates, can’t access Game Pass, and can’t use streaming apps like Netflix or Spotify.

If you’re having trouble signing in on your Xbox Series X or S, it’s typically due to an issue with the Xbox network, internet connection, or your sign-in credentials. If your Xbox can’t connect to the internet, it can’t connect to the Xbox network, so it won’t be able to sign in. The same applies if the Xbox network service itself is down, and entering the wrong password or username when trying to sign in can have the same result.

Because this issue is typically caused by a connectivity issue, service outage, or credential issue, you'll need to check each issue individually to get back online. Follow these steps to get your Xbox Series X or S signed in and online again:

Check your internet. If your other devices can connect to the internet, this likely isn’t the issue. If other devices are having trouble connecting, fix your internet connection and see if your Xbox Series X or S can sign in and connect.