This article explains how to force your iPad into recovery mode if it’s locked or stuck on the Apple logo. This will restore your iPad to its factory settings. Instructions apply to iPadOS 13 or later, macOS Catalina (or later), or Windows 10.

Before you force your iPad into recovery mode, try a force restart. This process forces the iPad to shut down when the normal shutdown process doesn't work. How you force the iPad to restart depends on whether it has a Home button:

If the iPad gets stuck on the Apple logo, you need to enter recovery mode.

If you're using a Mac running macOS Catalina or later, you'll use Finder for this process. If you're using a Mac running macOS Mojave or earlier, or if you're using a PC, you'll use iTunes.