If the Amazon app is not working or you can’t open the website in a browser, it could mean that the site is down or that there is a problem with your computer, smartphone or browser. It could also be a problem with your Amazon account. Here’s how to find out if Amazon is down just for you or if Amazon issues are affecting everyone.
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If you can't get through via the Amazon site, you should first check to see if others are experiencing problems.
Check for an outage at Amazon using a service like Down For Everyone Or Just Me, Downdetector, Is It Down Right Now?, or Outage.Report.
Check Amazon's X (formerly Twitter) account. The company is likely tweeting about widespread issues. The hashtag #amazondown might also give some clues as to what's going on.