It’s extremely frustrating when you want to sit down and play a game or watch your favorite shows, but your device won’t connect to the internet. It can be even worse when you can’t figure out whether the service itself is down, or if there’s something wrong on your end.

If you're trying to sign in to your Xbox Network account and are having trouble connecting to your Wi-Fi network, here's what you can do to determine whether you need to take further action or simply wait it out.

If you have easy access to your router, check that there are no errors. Check other devices connected to your home Wi-Fi, such as a phone or tablet, and see if they can access the internet.

If your other devices can't connect, there's likely a bigger problem than just Xbox Network not working.