A new software platform called Carbyne uses smartphones to connect 911 callers with emergency services via video and chat.

Carbyne allows dispatchers to pinpoint a caller’s exact location. The company says it can improve safety by getting help faster, but some observers say systems like Carbyne can intrude on privacy.

“If public figures have access to private security systems, there is a risk of local government intrusion into your privacy,” said Annie Finn, safety and security consultant at security firm Swissguard USA, in an email interview.

The growing use of video surveillance by law enforcement is drawing attention. In Jackson, Mississippi, plans to test a program that would allow police to monitor Ring security cameras have been criticized by privacy advocates.