Normally, Google Assistant is activated with a spoken command, such as OK Google or Hey Google. However, sometimes the Assistant appears to be offline or does not execute certain commands.

There are a few reasons why your Google Assistant might not respond to OK Google or Hey Google. Google Assistant might not be activated on a particular device, or the device might not be on the same Wi-Fi network as Google Assistant, or there might be an issue with your voice profile.

Whatever the problem, one of these troubleshooting steps should get your Google Assistant listening again.

If Google Assistant isn’t responding to your OK Google or Hey Google prompts, there are a few common issues that you can easily fix. Sometimes, adjusting the settings in the Google Home app or the Google app on your smartphone can fix the problem, but other times, the problem lies with the Google smart home device.