Connecting an iOS device to a computer or Apple TV using the iTunes Remote app is usually straightforward. But sometimes the devices can’t connect even after following the proper connection steps. If you’re having trouble getting the iPhone Remote app to work, we’ll help you troubleshoot and fix the problem.

If you're having trouble with the iPhone Remote app not connecting, follow these steps in the order presented to get the app working again.

Update your software. New versions of software bring new features and fixes, but can also cause issues such as incompatibilities with older hardware or software. If you’re having trouble getting the Remote app to work, the first, easiest step is to make sure all the devices and programs you use are up to date.

In addition to updating your operating system, also make sure your versions of Apple TV and iTunes are up to date.