Reasons why an iPad won’t connect to the internet can range from an app issue or software glitch to a misconfigured Wi-Fi network, a router issue, or an issue with your internet service provider (ISP). There are a number of reasons why you might not be able to connect to the internet, though most have to do with your Wi-Fi connection (though it is technically possible to connect your iPad via an Ethernet connection). Read through the troubleshooting steps below in order to determine where the iPad’s internet problem lies and how to fix it.

The following steps apply to an iPad connected to Wi-Fi. Some of these steps work for iPads using a cellular network. There are some additional tips for iPads using a cellular network at the bottom of this page.

Test your internet connection. On your iPad, open a web browser like Safari or Chrome and go to a web page that you know is online, like Google or Microsoft.

If the page is displayed in the browser, then access to the internet is not the problem. It could be an isolated issue and related to the specific app you are using. The only thing you can do is wait for the developer to fix it.