Microsoft Teams is a great collaboration software that is packed to the brim with top features that can help you get the most out of your remote workflow. One of the most popular and recently introduced features of Microsoft Teams that has been widely appreciated is the ability to enable Live Captions. This allows you to read transcripts of people you are collaborating with in real-time while you are calling them.

Have you tried using Live Captions in Microsoft Teams? Are you having trouble? Were you unable to use it? Let’s take a look at some common reasons why this feature is currently unavailable to you.

Live captions don’t work automatically. If you haven’t manually enabled them, chances are the feature is still disabled. To enable live captions, click on the 3-dot menu icon at the bottom of your screen in the call bar next to the end call button. This will open a submenu where you will see an option titled “Enable live captions.” Clicking this will enable live captions for your current meeting.

Live captions are also not available during video calls for the time being. So if you want to call someone directly and video chat with them, live captions are available. Microsoft believes that live captions are more effective in meetings where multiple people are coming together to work on different projects. Because of this, it can be difficult for non-English speakers to understand the accent of English speakers and vice versa. This is where live captions come in by allowing you to understand the other participants in a meeting much more clearly and efficiently.