It's not always easy to determine the exact cause of a modem reset, but if you follow the correct troubleshooting sequence you should be able to resolve the problem.
Why does your internet connection sometimes stop working?
Your incoming internet connection from your ISP goes directly from the cable in your wall to your modem. Your entire home’s internet connection relies on that modem. When it unexpectedly reboots, it doesn’t matter how great your mesh system is, how great your wiring is, or even the “perfect” placement of your wifi router. All of your work and productivity is at risk. Your streaming TV and movies stop working too.
Troubleshooting your modem to prevent random reboots should start with hardware first, like cables and power. Then work your way through software and setup issues. Hopefully, you can fix the problem without having to replace the modem itself.
These solutions apply to all modem models, regardless of your Internet Service Provider (ISP). Some menu options may vary, so check the modem manufacturer's website for more information.
