The Xbox One doesn’t have many explicit external signs of trouble, which means you’ll need to rule out problems from most likely to least likely, especially if the device refuses to turn on or throws up an error code. This article will help you get your Xbox One back on.

There are a number of possible reasons why your Xbox One console won’t turn on. The power supply might be faulty or not connected properly. The console might be broken or overheating. Or the controller might simply need to be charged.

Before contacting Microsoft for repairs or purchasing a new device, try some of the solutions below.

Make sure your Xbox One controller is plugged in. If you tried to turn on the console by pressing the Xbox button on the controller, press the power button on the console. If the console turns on, replace the batteries in the controller. Then turn the console off and turn it back on with the controller. If that doesn’t work, try plugging the controller directly into the console with a USB cable and trying again. If none of these things work, you’ll need to replace the controller.