To help subscription businesses value their customers and reduce churn, You Mon Tsang built a tech platform that provides analytics that help businesses predict how to best serve their customers.
The Role of AI in Customer Success Management – CS Leadership Conversations with you Mon Tsang
Tsang is the founder and CEO of ChurnZero, developer of a customer success platform designed to help subscription businesses retain and more effectively serve their customers through a variety of customer analytics and tools.
The software is designed to give customer success teams insights into how customers use products, predict the likelihood of subscription renewal, and share expansion opportunities.
“We saw a lot of great technology being developed for sales and marketing teams, but the technology you use to sell to a customer wasn't there to serve that customer,” Tsang told Lifewire in a phone interview.
